DevOps & Incident Response Agents
Agents that monitor alerts, diagnose incidents, open tickets, and page the right on-call — autonomously. A platform team reduced MTTR by 40% by routing PagerDuty alerts through a Diaflow triage agent.
How it works
Customer story
A SaaS platform team was spending 20-30 minutes of human time on every P1 incident just to triage, open a ticket, and get the right person paged with sufficient context. Their on-call rotation was suffering from alert fatigue.
They deployed a Diaflow triage agent connected to PagerDuty, Datadog, and Jira. When an alert fires, the agent reads the logs and metrics, generates a plain-English diagnosis, creates a Jira ticket with full context, and pages the appropriate on-call with the AI summary. MTTR dropped by 40% in the first month.
"The biggest win wasn't speed — it was context. Our on-call engineers now wake up to an incident with a diagnosis already written. They're fixing, not triaging."
Platform Lead, SaaS devops team, US
Cut your incident response time
Connect your first alert source in minutes.