Privacy Policy
Last updated: 2026-01-15
1. Introduction
Diaflow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website letsdiaflow.com.
2. Information We Collect
2.1 Information You Provide
We may collect information you provide directly to us, such as when you:
- Fill out a contact form
- Subscribe to our newsletter
- Create an account on app.letsdiaflow.com
- Communicate with us via email
This information may include your name, email address, company name, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you product updates and marketing communications (with your consent)
- Improve our website and services
- Analyse website traffic and usage patterns
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience on our website. For more information about our use of cookies, please see our Cookie Policy.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Legal authorities when required by law or to protect our rights
- Business partners with your explicit consent
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted at rest and in transit. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Under Singapore's Personal Data Protection Act (PDPA) and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to access and receive a copy of your data
- Right to correction of inaccurate data
- Right to withdrawal of consent
- Right to data portability (where applicable)
To exercise any of these rights, please contact us at [email protected].
8. Data Retention
We retain personal data for as long as necessary to provide our services or as required by law. Agent run traces are retained for 90 days by default. Account information is retained until account deletion. You may request deletion at any time.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
10. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Diaflow
Ocean Financial Centre, 10 Collyer Quay #17-01
Singapore 049315
Email: [email protected]